Samsung has come below hearth within the U.S. after a software program replace earlier within the week has reportedly locked some customers out of their Galaxy S10 and Galaxy S10 Plus gadgets, with solely a manufacturing unit reset being supplied as an answer.
“I up to date my cellphone with the most recent software program replace,” reported one proprietor on Samsung’s assist web site. “When it restarted it asked me for a password to access my device even though I have never set up my phone with a password to access it—I’ve talked to Verizon and Google support and both recommend a factory reset.”
The official recommendation from a Samsung Care Ambassador was the identical: “I am sorry to listen to that you simply’re locked out of your cellphone. I believe I could possibly assist you to reboot into restoration mode as a way to manufacturing unit reset the machine.”
“That is NOT a solution,” responded a number of customers on the positioning—wiping all the information from telephones isn’t “a easy glitch,” particularly as Samsung has “removed the ability to remote unlock using ‘find my mobile’… Samsung needs to correctly address this via a Password bypass remote unlock via tech support.”
The situation solely appears to be hitting sure gadgets on sure networks within the U.S., together with AT&T, T-Mobile and Verizon, however when it hits it hits onerous—”Samsung does not but appear to pay attention to the problem, or within the least, it has not mentioned that it’s engaged on a repair but. Which is a fairly large deal,” reported Android Headlines.
“We always say that it’s important to install updates once they hit your device, and not to put them off,” was the specialist web site’s unlucky recommendation for customers, given the safety patches that must be put in as quickly as they’re launched. “But in situations like this the place the replace truly makes your cellphone unusable, it isn’t onerous to see why many individuals wait to put in these updates. And on this case, it is a good suggestion to not replace your Galaxy S10 but, at the least till Samsung is ready to repair the problem.”
Yesterday, a Samsung moderator on the corporate’s assist web site suggested that “we don’t at present have an ETA for a response or repair. It might take fairly a while.”
One consumer on Reddit has supplied a substitute for forestall information loss—forcing the machine into Safe Mode to allow an information backup earlier than performing the prerequisite manufacturing unit reset. Painful however not disastrous, if it really works.
Samsung isn’t any stranger to smartphone points hitting the headlines, with battery fires and flimsy screens on early-stage folding gadgets coming to thoughts. For now, this situation seems to be hitting chosen customers and is extra contained. But the corporate shall be anticipated to roll out a repair quickly earlier than it escalates.
Anyone making use of the most recent replace ought to be certain a full backup is finished first—which is clearly good recommendation below any circumstances, given how painful a lack of smartphone information could be today
There isn’t any data accessible as but as to the variety of customers affected by the problem. Samsung was approached for data on a decision for these which were affected and people holding off on any updates. Anything acquired shall be added right here.