Another hardware issue has hit Apple, with a “no power” warning from the Cupertino giant that millions of users persisting with its iPhone 6 and iPhone 6s models may experience a hardware component failure, preventing the devices from switching on.
This follows issues with MacBook keyboards and batteries, as well as a number of security issues and hurried iOS upgrades, all of which makes for an awkward narrative for the world’s pre-eminent electronics manufacturer that badges itself on quality.
This latest issue hits later versions of the iPhone 6 and 6s models, those made between October 2018 and August 2019. Which, given the device dates back to 2014/2015, will reduce the impact significantly.
For any users hit by the issue, the company is offering a free repair program. If you’re heading in, you could be efficient and take your MacBooks with failed batteries and failed keyboards in at the same time.
The MacBook’s confidence-uninspiring hardware issues have removed some of the Apple sheen. The iOS issues have risked undermining user confidence in the safety and security of Apple devices over their competition. A hardware issue such as this, hitting the company’s cornerstone iPhones—especially ones so recently manufactured, is much worse and there will be serious supply chain investigations internally.
Apple says on its support site that the devices “may not power on due to a component that may fail—if you believe you have experienced this issue, please use the serial number checker below to see if your iPhone 6s or iPhone 6s Plus is eligible for repair, free of charge.
Users with an iPhone 6 or iPhone 6s can check their serial numbers here.
There is a catch though, Apple also warns that “if your iPhone has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service.”
And that means you might need to pay for a costly screen repair to get a free hardware repair, just to get your iPhone to switch on—and that’s not good. Apple also warns that it may refuse the repair if you take your device to a store that’s not in the country where the device was purchased. And that could hit users travelling or who took advantage of cheaper device prices when overseas.
The free fix offer is valid for 24 months from time of purchase.
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